Tuesday, August 5, 2008

Waiting

I used to sell advertising, so I think that I have a fairly good understanding of how to treat a client. A client should never have to wait. Ever. However, a doctor will allow their client to wait so much that they have a room called the “waiting room”.
I went to the Dr this afternoon on time. After 30 minutes in the waiting room I asked the receptionist how much longer I would be waiting. “Just another 5 minutes”. 15 minutes later I was escorted into the examination room.
Over a text, my friend Melissa told me how her father (also a Doctor) handles such a situation, and since there was a posted sign in the waiting room that stated that if you were more than 15 minutes late for an appointment you may be asked to reschedule and pay a $50 fee, I had some courage.

Dr: Sorry I'm running late today.
Me: It happens. I’ll send you a bill for $50 for not keeping our scheduled appointment time.
Dr: Well, its not like I was in my office reading Perez Hilton.
Me: mmmmmhhhmmmm.
The rest of the appointment was a little tense. I don’t recommend threatening to send the Dr a bill.

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